1.Scope of application
1.1. All Toilet Parts Products produced by Guangdong HTD Technology Co., Ltd.
2.1. The products which from HTD are warranted for 5 years from the date of delivery.
2.2. The products should be used under normal condition or used as instructions recommended in the manual.
2.3. The products carry their own warranties and should be considered before returning any products. HTD will not accept returned items without prior notice.
2.4. During the warranty period, any defective products will be repaired or replaced by HTD free of charge.
2.5. HTD will return the products to the customer Only on Your Weekdays.
3.1. HTD will replace or repair defective products within 15 working days upon our approved inspection of the returned products.
3.2. HTD will also be responsible for the shipping cost when returning the defective products from our factory to your office.
3.3. Any unconformity (comparing with the requirement of the order) found after receiving goods Or damage due to human errors,and which would affect use and sale, after proving, goods can be replaced. But Freight undertaken by both sides.
3.4. If the returned goods are proving without any problem, the goods cannot be used just because of customer’s improper use, all the freight would be undertaken by customer
3.5. If the goods were damaged in transit, customer must be in consultation with the transport company for compensation, customer can provide pictures and video to HTD for assisting processing.
3.6. HTD will not be responsible for any costs or expenses caused by following conditions:
- Product that has been modified by the user.
- Product that was disassembled without HTD’s permission
- Product was not installed or maintained according to manual or specification accompanied.
- Product was subject to unusual Water Pressure.
- Damages caused after receipt of product by customer.
- Damages caused by force majeure (such as flood, earthquake, natural disaster, war and so on)
Clients should return the damaged parts to HTD after receipt of HTD ’s offer for free new parts, such as Toilet Fill Valve,Toilet Flush Valve, Toilet Repair Kits ,Toilet Flush Button and Bidet Attachment etc…
5. Return Procedure
5.1. To obtain approval of product return to HTD, customer needs to follow our return procedures below:Email the detailed information to sales who you contact. It should include the “customer name and address”, “Invoice number”, “Defective products quantity and items”, “The testing report of defective products or proof photos”. Returned product will be inspected upon arrival at the factory. Once product is determined to be defective, we will replace or repair the product within 15working days.
5.2. Notice: Any return without authorization of HTD will not be accepted.Any intersted in our company,pls visit our website:https://www.htdsanitary.com/,hope that we can establish long-term businsess relationship in the future and then broaden your business in the toilet parts market ,meet the needs of your market.