FAQ

General Questions

Although we cannot help with installation if you are abroad, Our Vedio on Youtube and Our Website will tell you how to install your Toilet Parts and Toilet Bidet Attachment on your toilet ,not only for one piece toilet but also for two piece toilet in your bathroom .
For more details informations ,Pls email ous professional Sales ,they will give your some instructive advise to help you solve your questions asap.

Delivery time can vary depending on what you have ordered and where you live. On average your order will be delivered in approximately 15 working days. We aim to dispatch all orders as quickly as possible, but sometimes due to either stock levels or other unforeseen reasons this can be delayed. If you have any questions about our delivery time before you take orders Pls Contact Us .

Once you have placed an order you will be kept fully updated on the progress of your order and will be provided with a tracking link which will allow you to see the most up to date information about where your order is. 

We strongly advise that you do not book Toilet Parts until your goods have arrived and have been checked, as we are not liable for any plumbers costs, consequential loss or compensation in any way.

All dimensions and technical information are detailed in the item description on our individual Product Pages. You can also find diagrams with specifications under the Download Pages. If there is anything else you need to know more about product detail informations that we did not refer to , please Contact Us and we will endeavour to provide an answer to your question.

Accept all major credit cards, as well as Paypal.
About detail bank account ,Pls Contact our sales directly.

Yes ,Of course , if you have been done business in china or now have any other goods manufacturing and export from china ,at the same time you want to combined with our products in the same container.

You can Email the team at sally@htdsanitary.com or Call on +86-768-2802665" style="cursor: url('data:image/png;base64,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'), auto;">6-768-2802665. Alternatively, you can connect with our Facebook and Twitter ,Linkedin,Youtube accounts for help, advice and updates on our latest news and sales. Please see the link for our contact details .

Yes, our Trade Team offer discounts on a dynamic sliding scale, so your order is tailored to your needs. If there is anything else you need to know about a product, Please contact us and we will endeavour to provide an answer to your question.

You can Email the team at sally@htdsanitary.com or Call on +86-768-2802665" style="cursor: url('data:image/png;base64,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'), auto;">6-768-2802665. Alternatively, you can connect with our Facebook and Twitter ,Linkedin,Youtube accounts for help, advice and updates on our latest news and sales. Please see the link for our contact details .

Yes, we have a beautiful FREE E-catalogue. Order today to read about our amazing product ranges, our competitive price points and expert style advice to help you achieve your dream bathroom.

1.Turn off water tap and flush tank to empty any remaining water.
2. Remove toilet seat.
3. Position the bidet on the toilet rim and match the holes of the Bidet with the holes of the toilet seat
4. Attach seat back on top of the bidet attachment and fasten with toilet seat screws.
5. Connect the bidet hose to the T-adapter.
6. Connect the other end of bidet hose to the bidet inlet.
7. Turn water back on.
8. You are now ready to use your bidet.

Note:Please note that this bidet toilet attachment is non-electric, so you need to connect it to hot-water pipe when use it in winter. Be careful not to be scalded with hot water.

1.Use less water, save money and do your part for the environment
2.Quality parts and seals lasts for many years
3.5 years Warranty of all products
4.Fully adjustable full flush and half flush
5.Can be retrofitted to almost any toilet
6.Converts your existing toilet to Dual Flush Technology
7.Automatically saves water
8.Precise and powerful flushing action
9.Fully adjustable for a wide range of settings
10.Easy Fit drop-in installation, no tank removal or mess

1.Adjustable water temperature
2.Adjustable water pressure
3.Adjustable nozzle postion
4.Feminine Cleaning Nozzle
5.Self-cleaning wash nozzles
6.Slow closing toilet seat and cover

1. Fit toilets :one piece toilet and two piece toilet ,consisted of two separated pieces including an elongated water tank and a round bowl-shaped seat.
2.Rear cleaning and feminine cleaning:  Choose soft spray for feminine and strong spray for rear cleaning.
3.Ultimate fresh water cleaning:  A cleaning stream of water provides the ultimate personal cleaning. Help to relieve and reduce any hemorrhoid issues.
4.Quick and easy installation: installation accessories are included. All you need is screwdriver and your time. Only take about 15-20 minutes.
5.Non-electric & no wiring: Non-electric for safety and no wiring required enables simple installation.
6.Ensure perfect daily hygiene: Prevent you from cross-infection and give you the most enjoyable cleaning experience.

In the unlikely event you have a problem with your bidet toilet seat, your first step is to contact us and we’ll troubleshoot the problem with you.  If the problem can be fixed by sending you a spare part, like a new hose for example, we will do so. 
If the problem seems to be something mechanical inside your bidet seat, we’ll ask you to ship your bidet back to us. 
Warranty coverage plans are product-specific, and warranty details for each bidet seat model can be found on each of our product pages.  You’ll also find information on (optional) Extended Warranty plans on these pages as well.

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